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The Colonies at Williamsburg

Williamsburg, VA 23188-1922 PHONE: 757-253-9100 Map it / View Street Address
4.3 out of 5
Average Review
88% of past guest
Would Stay Again

Reviews: The Colonies at Williamsburg

PaulaK48 Emerald Level member since
May 2013

Average

Visited property: May 2013

What Liked Most About The Colonies at Williamsburg

Units were attractive, well equipped and apparently well sound proofed as there was construction near by and it was never intrusive. Conveniently located.

Unit Number / Building

130B

Room Comments by PaulaK48

Unit was well appointed and had complete inventory as described. Bed in master suite had some kind of construction issue. Made loud creaking noise however slight the movement from either occupant. Addressed this on departure review so hopefully it will be looked into for benefit of future unit occupants. Kitchen could use some under counter lighting. Only small range light and ceiling light so you are often working in your own shadow. As there is suppose to be only one parking space allotted per unit it might be nice to have the parking spaces marked with the corresponding unit #.

Review of The Colonies at Williamsburg by PaulaK48

Resort is still in early development stage so landscaping is very young and there is on-going construction. Units are well appointed. Community house is attractive. Quite a few activities planned for children. Mixed review on customer service. Some pleasant, some not so much...they could use a refresher course and ongoing review for all personnel to encourage eye contact, acknowledgement greetings and honest effort at connecting with guests. Here are a few examples...TV cable system has no program guide (day of rain so spent some time inside). Finding something to watch was a bit frustrating. An inquiring call to staff gave us a channel that programming was suppose to be on but it was a blank blue screen. The response was "Well, that's where it should be. Guess it's no longer available. Sorry." Good customer service would have been for her say she was so sorry for our inconvenience and she would pass this lacking feature onto management to address and certainly have someone get back to us if it could be resolved during our stay. When out and about on the grounds some staff would make a point of smiling and perhaps a pleasant greeting. Other completely ignored your presence. Had both very personable reception staff and some that were just putting in their time. Below question "Would You Stay Again" should have a "Maybe". I think I would look elsewhere first but this is still a possibility.

PaulaK48 WOULD NOT STAY at The Colonies at Williamsburg again.


Reviews and resort manager responses are the respective opinions of timeshareAdvisor members. Neither reviews nor responses are the opinion of timeshareAdvisor. Please bear in mind the following when reading reviews.

Resort Manager Response

Response from The Colonies at Williamsburg - posted 6/6/2013

Thank you for taking the time to write your review. We’re sorry that we weren’t able to provide consistent service because we strive to provide a great vacation experience for every guest that chooses to stay with us. We’re successful most of the time, however it seems in the case of your visit we clearly dropped the ball. We assure you that your experience has been shared with our management team to enhance our training efforts to prevent these circumstances from recurring. We are committed to total customer satisfaction, which we’re only able to achieve through our guest’s feedback. We appreciate you sharing your feedback with us on timeshareAdvisor and we truly do hope that you will return and allow us a future opportunity to exceed all of your expectations.

- Guest Relations

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The Colonies at Williamsburg:

The staff of the The Colonies at Williamsburg are looking forward to welcoming you. But before you arrive, they have some tips that might help make your stay all that much more enjoyable.

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The Colonies at Williamsburg is also known as:

  • Colonies at Williamsburg
  • The Colonies at Williamsburg-CIG
  • Vacation Village Resort Colonies at Williamsburg
  • The Colonies at Williamsburg A Village Vacation Resorts
  • Vacation Village Resorts at Williamsburg
  • Vacation Village Resorts Williamsburg
  • Village Resorts at Williamsburg
  • Village Resort Colonies at Williamsburg
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