• Think of this as your “30-second commercial” for your resort. Briefly, in your own words, provide an overall description of your resort and explain why a guest should choose this resort for their vacation destination?
• Don’t go into too much detail – we will be asking you to provide detailed information with the subsequent questions we ask.

• Please describe the location of your resort and the surrounding area.
• What is the nearest major airport and how long does it take to drive to it?
• How far is the nearest grocery / food store from your resort?

• Please tell us about any recent renovations, enhancements or upgrades to your property?
• Are there any upcoming initiatives that you would like guests to be aware of?

• What are the features of your resort?
• Is there a central clubhouse? Tell us about it.
• What are the most popular resort amenities?

Tell us about the pools at Island Club of Hilton Head Seawatch. In your description, answer the following questions that are applicable to your resort.

• How many pools are located at your resort?
• How many pools are indoor versus outdoor?
• Are any of the pools heated? How many?
• Do the resort have a separate pool(s) or designated areas for children’s swimming and playing?
• Where is the pool(s) located?
• Are there any special features (i.e. size, shape, waterfall) that make your pool(s) unique?
• Is the pool opened all year?
• What are the pool hours?
• What types of food and beverages are available poolside?
• Are pool towels provided or do guests need to bring their own?
• Is it difficult to get a lounge chair by the pool or is there a time limit?
• Are your pools more action-packed (lots of activities) or for relaxing and soaking up the sun?
• What types of activities are available at the pool?
• Any music or entertainment provided?

• What’s the quality of your tap/drinking water? Would you recommend that guests bring or buy bottled water?
• Is there a restaurant(s) onsite? What is the cuisine? What meals are served (breakfast, lunch, dinner)?
• What restaurants are within walking distance from your resort?
• What are the top three restaurants that are recommended to your guests?
• Do local restaurants deliver food to your guests?
• Do you have any outdoor cooking facilities such as barbecue grills for picnics?
• Do you offer live entertainment on your property?
• What local places (off-resort) would you recommend that your guests go for live music, etc.?

• Are your air conditioning and heating systems central or individual units?
• Can a guest control the temperature in their particular unit?
• Are digital thermostats provided?
• Is there a safe available in the room? Is there a fee to use it?
• Are there fees associated with using the in-room telephone?
• Is there an Iron/Ironing Board available in every unit?
• Do the units offer a stocked mini-bar? What types of item are in it?
• Is there high speed internet in the rooms? Is it a wired and/or wireless (WiFi) connection?
• What type of television(s)? Flat-panel vs. standard and approximate size?
• Do your units have cable television or satellite?
• Any premium stations provided (HBO, Showtime, Cinemax, etc.)?
• Are On-Demand movies/entertainment available for purchase?
• Do you offer in unit gaming for kids (Playstation, Wii, X-Box)? If kids bring their own video game consoles, do the TV’s in the units have external connections to plug into?
• What other electronics are available in the living room (DVD player, Stereo)? Please describe.

• Do your units offer balconies or patios?
• What type of furniture can be found on your patios or balconies?

• Do the resort offer high speed internet in rooms and common areas?
• Do you offer wired and/or wireless options?
• Is there a fee to use the Internet? If yes, what are the rate plans available?
• Do resort owners pay the same as exchangers and rental guests?
• Do most mobile phone networks work well at your resort? Do guests report any challenges with using their cell phones at the resort (poor signal quality)?

• What languages are fluently spoken at check-in?

• Is this resort a smoke free resort?
• Can smoking rooms be reserved? If yes, what’s the procedure?
• Are there designated areas on the property for smoking? If yes, where are they?
• Are there any local laws ordinances that restrict smoking in restaurants?

• Are pets welcomed at your resort?
• Are there any restrictions such as weight, prohibited pets or number of pets? If there a fee to bring a pet?
• Where on the property can a dog relieve itself?
• Where are there good places near the resort to take your dog? Can you tell us how far your location is from the nearest dog park?
• Are there any pet stores (Petsmart, Petco) nearby where resort guests can go for dog grooming, pet supplies?

• Are there any green initiatives going on at your resort that you would like your guests to be aware of?
• How does your resort allow or encourage guests to preserve natural resources, recycle, etc.?
• Please feel free to share how your resort contributes to the interests of society? For example the donation of furniture or bedding to causes, sponsorships, food drives, etc.

• Please list any awards that you would like to share that have been won related to this property (construction, interior design, landscaping, amenities, management, service, etc.)?